Contact Us
Reservations & Booking
How do I make a reservation?
You can book directly through our website or by calling our customer support at 312-847-5577.
How far in advance should I book?
We recommend booking at least 24–48 hours in advance, especially during peak travel times or for special events.
Can I make same-day reservations?
Yes, same-day bookings are possible based on vehicle availability. Please call us for urgent requests.
Do I need to create an account to book a ride?
No account is required, but creating one makes future bookings faster and easier.
Can I modify my reservation?
Yes, changes can be made up to 24 hours before pickup. Contact us to adjust your reservation.
Can I schedule recurring rides?
Absolutely! We offer recurring ride options for business or regular travelers.
How will I know my booking is confirmed?
You'll receive a confirmation email and/or text with your ride details.
What if I didn’t get a confirmation?
Please check your spam folder. If not found, contact our support team to verify your booking.
Do you offer group bookings?
Yes. We handle everything from small group trips to large corporate or event transportation.
Can I choose a specific driver?
While we can’t guarantee a specific driver, requests can be noted and honored when possible.
Is there a minimum rental duration?
Yes, minimums may apply depending on the service type or location. Call for details.
Pricing & Payments
How is pricing calculated?
Our rates are based on vehicle type, distance, duration, and service location.
What forms of payment do you accept?
We accept all major credit cards and digital wallets. Corporate accounts may also pay by invoice.
Is gratuity included in the fare?
A standard gratuity may be included. You can adjust the tip amount during checkout or after the ride.
Are there any hidden fees?
No. All charges are disclosed upfront during booking.
Do you offer flat-rate airport transfers?
Yes, we provide flat-rate pricing to and from most major airports.
Do you offer corporate discounts?
Yes. Contact us to set up a corporate account and access exclusive rates.
Are prices higher during holidays or special events?
Surcharges may apply during peak seasons, holidays, or major local events.
Can I get a receipt for my ride?
Yes, receipts are automatically emailed after each completed trip.
Do you require a deposit?
For high-demand days or specialty vehicles, a deposit may be required at booking.
Can I use promo codes or coupons?
Absolutely! Enter valid promo codes during checkout to apply discounts.
Can I split the fare with another rider?
Yes, let us know in advance and we can arrange split payments upon request.
Cancellations & Refunds
What’s your cancellation policy?
Cancellations made 24 hours in advance are fully refundable. Less notice may incur charges.
How do I cancel a reservation?
You can cancel online, via email, or by calling us directly.
Will I be charged if I cancel last-minute?
Yes, late cancellations (less than 24 hours) may be charged in full.
How long does it take to receive a refund?
Approved refunds are typically processed within 5–10 business days.
What if my ride is canceled due to weather?
We’ll work with you to reschedule or issue a full refund if service is not possible.
Can I get a refund if I'm not satisfied?
Please contact us with details. Refunds are evaluated case-by-case.
What happens if the driver is late?
If delays are caused by our team, you may be eligible for a partial or full refund.
Can I reschedule instead of canceling?
Yes. We’ll accommodate reschedules based on availability at no additional charge if requested early.
Do weather or traffic affect refunds?
Unfortunately, traffic and weather delays are out of our control and not typically refundable.
What if I miss my ride?
No-shows are non-refundable. Please call us immediately if you're delayed.
Vehicles & Amenities
What types of vehicles do you offer?
We offer luxury sedans, SUVs, limousines, sprinters, and executive buses.
Are your vehicles cleaned regularly?
Yes. Each vehicle is professionally cleaned and sanitized before every ride.
Do your vehicles have Wi-Fi?
Most of our fleet comes equipped with onboard Wi-Fi. Please confirm when booking.
Can I request a specific vehicle model?
Yes, depending on availability. We'll do our best to meet your preference.
Is there bottled water in the car?
Yes, all vehicles are stocked with complimentary water.
Can I bring luggage?
Of course. Let us know your luggage quantity to recommend the appropriate vehicle.
Are pets allowed?
Pets are allowed in designated vehicles. Please notify us in advance.
Are your vehicles wheelchair accessible?
Accessible options are available upon request. Please contact us to confirm.
Is smoking allowed?
No. All our vehicles are strictly non-smoking.
Do you offer child car seats?
Yes, child seats are available upon request at the time of booking.
Chauffeurs & Safety
Are your drivers licensed and trained?
Yes. All chauffeurs are professionally trained, licensed, and background-checked.
Will my chauffeur help with bags?
Absolutely. Our chauffeurs are happy to assist with your luggage.
Do your drivers wear uniforms?
Yes. Expect a clean, professional appearance with every Golden Compass Limo chauffeur.
Can I contact my chauffeur directly?
You'll receive the driver’s contact info shortly before your scheduled pickup.
How do you ensure rider safety?
We maintain rigorous safety standards, vehicle maintenance, and driver training.
Can I request a bilingual chauffeur?
Yes. Let us know your preference in advance and we'll do our best to accommodate.
What if I lose something in the vehicle?
Contact us immediately. We'll do our best to locate and return lost items.
Are chauffeurs trained in customer service?
Yes, client courtesy and discretion are core to our training program.
What if my chauffeur is late?
We monitor ride punctuality closely. If a delay occurs, we’ll notify you right away.
Are your rides tracked in real-time?
Yes, our dispatch team tracks all vehicles for safety and accuracy.
Airport Services
Do you offer airport pickups and drop-offs?
Will my chauffeur wait if my flight is delayed?
Where will I meet my chauffeur at the airport?
Is curbside pickup available?
Do you track my flight in real-time?
What if I miss my connecting flight?
Can I schedule a ride ahead of my return flight?
Are airport rides flat rate?
Do you offer rides to private jet terminals (FBOs)?
How long will the driver wait at the airport?
Special Requests & Events
Do you provide service for weddings or special events?
Can I book multiple vehicles for an event?
Do you offer wine or city tours?
Can I decorate the vehicle for a special occasion?
Can we play our own music?
Do you offer corporate event transportation?
Can I request champagne or refreshments?
Is a red carpet option available?
How do I get a quote for an event?
Is there a minimum rental time for events?
